Skip to content
est. 1920 in Switzerland
est. 1920 in Switzerland

Hadorn

FAQs

FAQ: Frequently asked questions

Nothing! We offer FREE shipping to your door on all rugs with no minimum order.


We ship with UPS (free of charge). All our rugs are in stock and will be shipped within a reasonable time after your order. On average, delivery takes 5-7 working days.


The buyer does not have to pay any taxes. The prices listed online are the final prices for each carpet.


We offer secure online payment options with Visa, Master Card, American Express and bank transfer.

contact us info@hadorn.com


Yes. Our website uses 256-bit Secure Socket Layer (SSL) encryption technology. We also partner with McAfee Secure & Verisign to ensure our highest level of security to date.


You can place your order 7 days a week, 24 hours a day. You can also call our experienced customer service on +41 56 599 13 34 to place your order over the phone and/or discuss any queries you may have.


Yes. To place an order with a later shipping date, it is best to call us to place your order and our customer service representative will assist you with any available shipping dates.



    • Free shipping.

    • Problem-free return.

    • 75 % discount on retail prices.

    • Competent customer service.

    • Secure online shopping.

    • Guaranteed lowest prices.

    • Over 200,000 carpets in stock.

    • 30 days return policy & no restocking fee.

    • All rugs are shipped within 24-48 hours.

    • Since 2001, over 375,000 carpets have been delivered.

    • 5 % bonus credit on all your orders.

    • Direct manufacturing & no retail costs.

    • Proud member of the BBB (Better Business Bureau).

We are a family business with over 100 years of experience in the carpet trade. So you can be sure that with our connections overseas and our ability to buy and manufacture direct, you will get top quality products at a fraction of the retail price.


We do NOT charge a restocking fee. We know it's difficult as it is when your order isn't right for you, so we certainly don't want to frustrate you even more by charging you unnecessary returns fees that you would expect elsewhere.


The buyer is liable for all returns. However, we will help you with the rates and other necessary details. We have warehouses all over the world and you can use the nearest warehouse in case of return, for which we will email you the return details and return number.


We process all returns and issue refunds within 7-10 working days of receiving the goods to your method of payment.


Last but not least, the satisfaction of our customers is our top priority and the reason why we work every day. If there is anything else we can do for you, please write and/or call us and we will be happy to help you with any questions or concerns.