While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your carpet is less than what you expected, don't worry, you can send it back!

Hadorn.com is proud to offer a 30 days return window from receiving your order.

For more information don't hesitate to contact our customer service by phone at +41 56 599 13 34 or email at info@hadorn.com. Our business hours are from Monday to Friday: 08:30 - 17:30 and Saturday: 9:00 - 16:00. To start the returns process, please contact our customer service.

Refunds are processed within 10 business days after we receive your return package.

Refund Eligibility
All our rugs are eligible for full refunds as long as they are:
  • Returned within 30 days of receiving your order.
  • Returned in the same condition as delivered.
  • Not part of a special promotion prohibiting returns.

Rug Pads are not returnable.