Data protection regulations

This data protection declaration applies to Hadorn Home GmbH

Should there be any contradictions between this data protection declaration and the other applicable contractual or general terms and conditions of Hadorn Home GmbH, the provisions of this data protection declaration shall take precedence.

Data protection is a matter of trust and your trust is important to us. We respect your personal data and your privacy. We also want to ensure the protection and lawful processing of your personal data.

It is important to us that you consent to the processing of your personal data. With this privacy policy, we provide you with comprehensive information about our data processing methods. And you decide whether you consent to the processing of your personal data.

This privacy policy applies to both past and future personal data. If you consent to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this privacy policy, but also your personal data already stored by us.

When we refer to the processing of your personal data in this privacy policy, we mean any handling of your personal data. This includes, for example

• The collection,
• storage,
• management
• use,
• transmission,
• disclosure or
• deletion of your personal data.

We collect personal data in order to provide better services to our customers. We are convinced that focusing our activities on the wishes and needs of our customers should make their daily tasks easier. Better services can be

• Optimizing our branch locations so that they are always close to you
• Aligning the product range with customer needs
• Simplifying processes, e.g. for purchases, so that you can reach your destination faster

1 - How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security of your personal data and to protect your session data and personal data from unauthorized or unlawful processing and/or accidental loss, alteration, disclosure or access. However, you should always be aware that the transmission of information via the Internet and other electronic means involves certain security risks and we cannot guarantee the security of information transmitted in this way.

2 - How long do we store the data?

We will retain your personal data for as long as we deem necessary or appropriate to comply with applicable laws or as required for the purposes for which it was collected. We will delete your personal data as soon as it is no longer needed, but in any case after the maximum retention period required by law.

3 - What rights do you have in relation to your personal data?

You have the right to assert your data protection rights at any time and to obtain information about your stored personal data, to correct or supplement your personal data, to object to the processing of your personal data or to request the deletion of your personal data. You will find the contact options in section 4 below. We reserve the right to correspond with you in this context also by electronic means (in particular by e-mail).

4 - How can you contact us?

If you wish to exercise your rights in relation to your personal data or have any questions or concerns regarding the processing of your personal data, you can contact us as follows: info@hadorn.com, subject "My data". We will endeavor to respond to your questions or concerns promptly upon receipt.

5 - Who is the owner of the data collection?

We are required by law to inform you of the data controller of your personal data. The data controller is Hadorn Home GmbH.

6 - When do we collect personal data?

We collect your personal data whenever we are in contact with you. The situations in which we have contact with you are varied. For example, we collect your personal data in the following cases:

• You visit our stores or other facilities;
• You purchase our goods in our stores or via our website;
• You use a service provided by our customer service department;
• You register a product purchased from us.
• You receive a newsletter or other advertising about our goods.
• You take part in a competition or prize draw;
• You take part in one of our market research campaigns or opinion polls;
• You use or communicate with us or third parties via our websites, apps for mobile devices or
• offers on internet platforms, multimedia portals and social networks;
• You communicate with us by telephone and e-mail.
• Your cell phone connects to the WLAN provided by us in our offices;
• You contact us on special occasions such as events, promotional events, sponsorship.

7- What personal data do we collect?

The personal data we collect is just as varied. On the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is collected automatically or manually when you contact us, such as

Personal data

• Surname and first name;
• Date of birth and age;
• gender;
• Home address;
• Household size;
• Shopping habits;
• Information on purchasing power;
• Delivery address;
• Billing address;
• Credit card and account information;
• Language preferences;
• Telephone number(s);
• e-mail address;
• Information on subscribed newsletters or other advertising;
• Consent to receive advertising;
• Online customer account information (including opening date, usernames, profile pictures)
• Photographs and video recordings of visits to our stores or other facilities.