FAQs

Within Switzerland, the shipping costs are CHF 20 per order or FREE for every order over CHF 99.
For all other countries, the shipping costs are CHF 20 per order, regardless of the order value.

All our rugs are in stock and will be shipped within a reasonable time after your order. On average, delivery takes 1-3 working days within Switzerland and 3-5 working days worldwide.

The buyer does not have to pay taxes. The prices listed online are the final prices for each rug.

We offer secure online payment options with Visa, Master Card, American Express, Twint and bank transfer.

Contact us info@hadorn.com

Yes, our website is hosted on Shopify, a leading platform that offers the most advanced security measures. Our website uses 256-bit Secure Socket Layer (SSL) encryption technology.

You can place your order 7 days a week, 24 hours a day. You can also call our experienced customer service team on +41 56 599 13 34 to place your order over the phone and/or discuss any questions you may have.

Yes. If you would like to place an order with a later shipping date, it is best to call us to place your order and our customer service representative will assist you with available shipping dates.

• Free shipping.

• Hassle-free returns.

• 75% off retail price.

• Expert customer support.

• Secure online shopping.

• Lowest prices guaranteed.

• 30 day return policy & no restocking fee.

• All rugs ship within 24-48 hours.

We are a family business with over 100 years of experience in the rug trade. So you can be sure you're getting the highest quality products at a fraction of the retail price, thanks to our overseas connections and ability to buy and manufacture direct.

We do NOT charge a restocking fee. We know it's already difficult when your order doesn't suit you. That's why we don't want to frustrate you even more by charging you unnecessary return fees that you would expect elsewhere.

The buyer is responsible for all returns. However, we will help you with the rates and other necessary details. We have warehouses around the world and you can use the nearest warehouse in case of a return, for which we will email you the return details and return number.

We process all returns and issue refunds to your payment method within 7-10 working days of receiving the goods.

Last but not least, customer satisfaction is our top priority and the reason why we work every day. If there is anything else we can do for you, please write and/or call us and we will be happy to help you with any questions or concerns.